The COPC Blog

Quality Series: Expand the Quality Process to Capture Business Intelligence
May 25, 2016

Quality Series: Expand the Quality Process to Capture Business Intelligence

COPC Inc. Discusses CXMB Survey Results in San Diego
May 23, 2016

COPC Inc. Discusses CXMB Survey Results in San Diego

Quality Series: Focus on Systemic Issues Impacting Performance
April 19, 2016

Quality Series: Focus on Systemic Issues Impacting Performance

Quality Series: Score Output Metrics and Use Sub-Attributes to Capture Reasons for Errors
March 25, 2016

Quality Series: Score Output Metrics and Use Sub-Attributes to Capture Reasons for Errors

Quality Series: Change Your Quality Program to Improve Customer Satisfaction
March 4, 2016

Quality Series: Change Your Quality Program to Improve Customer Satisfaction

COPC Inc. Announces Updated COPC Standard and New Name
February 4, 2016

COPC Inc. Announces Updated COPC Standard and New Name

Companies and Consumers See Things Differently in How Well Service is Provided
January 21, 2016

Companies and Consumers See Things Differently in How Well Service is Provided

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience
January 3, 2016

COPC Inc. Partners with Execs In The Know to Examine the Multichannel Customer Experience