The COPC Blog

Three Lean Six Sigma Process Improvement Insights 
January 23, 2023

Three Lean Six Sigma Process Improvement Insights 

GUEST POST: <strong>Skyrocket the Customer Experience and Mitigate Financial Risk</strong>
January 10, 2023

GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk

Best Practices for Recruiting, Hiring and Training that Lead to Higher Retention
December 7, 2022

Best Practices for Recruiting, Hiring and Training that Lead to Higher Retention

November COPC Standards Committee Meeting
December 1, 2022

November COPC Standards Committee Meeting

GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research
November 18, 2022

GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research

GUEST POST: Employee Engagement Research & Knowledge Management Software
October 28, 2022

GUEST POST: Employee Engagement Research & Knowledge Management Software

GUEST POST: Keeping Employees Engaged and Empowered
October 25, 2022

GUEST POST: Keeping Employees Engaged and Empowered

GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative  
October 24, 2022

GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative  

Three Types of Contact Center Data for  Business Intelligence 
August 1, 2022

Three Types of Contact Center Data for Business Intelligence 

The Role of Research on CX Operations & Best Practices
May 31, 2022

The Role of Research on CX Operations & Best Practices

Leveraging AI-driven Customer Experience Management Software to Boost CX Quality
April 1, 2022

Leveraging AI-driven Customer Experience Management Software to Boost CX Quality

The Great Reinvention
March 11, 2022

The Great Reinvention

Customer Experience: Observations from the Field
March 4, 2022

Customer Experience: Observations from the Field

COPC Inc.’s Global Benchmarking Series, 2022 
February 11, 2022

COPC Inc.’s Global Benchmarking Series, 2022 

Best Practices for Recruiting, Hiring and Training
January 21, 2022

Best Practices for Recruiting, Hiring and Training

Why Your 2022 Human Resources Plan Needs to Include Mental Health
December 17, 2021

Why Your 2022 Human Resources Plan Needs to Include Mental Health

Conversations with Clients: Joe Benevides, Plus Relocation
November 19, 2021

Conversations with Clients: Joe Benevides, Plus Relocation

Conversations with Clients:  Kyla Starks, Transcom
October 22, 2021

Conversations with Clients: Kyla Starks, Transcom

3 Best Practices for Emerging Outsourcing Priorities
October 13, 2021

3 Best Practices for Emerging Outsourcing Priorities

COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services
July 23, 2021

COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services

3 Vital Insights to Crack the Customer Experience Code
June 16, 2021

3 Vital Insights to Crack the Customer Experience Code

The Top 3 Vendor Management Priorities Explained
June 10, 2021

The Top 3 Vendor Management Priorities Explained

Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
April 26, 2021

Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency

Know These 4 Customer Experience Benchmarks to Succeed in 2021
March 31, 2021

Know These 4 Customer Experience Benchmarks to Succeed in 2021

Do you understand the value of resolving a call?
August 31, 2020

Do you understand the value of resolving a call?

Conversations with Clients:<br>Byron J. Fernandez, TDCX
June 4, 2020

Conversations with Clients:
Byron J. Fernandez, TDCX

Improving the Effectiveness of Your Rapid Response
April 27, 2020

Improving the Effectiveness of Your Rapid Response

Sunshine Financial Service<br>Committed to Excellence
April 20, 2020

Sunshine Financial Service
Committed to Excellence

How to Move to a Work-At-Home Model When a Rapid Response is Required
March 23, 2020

How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC Inc. China User Group Annual Meeting
December 9, 2019

COPC Inc. China User Group Annual Meeting

Conversations with Clients:<br>Du Duo, Shouqi Limousine & Chauffeur
November 13, 2019

Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur

COPC Standards Committee 2019<br>Fall Meeting Recap
November 8, 2019

COPC Standards Committee 2019
Fall Meeting Recap

Conversations with Clients:<br>Gladys Labradores, Conduent Philippines
October 1, 2019

Conversations with Clients:
Gladys Labradores, Conduent Philippines