COPC CX Performance Excellence Awards 2025

Spotlighting dedication to continuous improvement, innovation, and raising the bar for customer experience globally.

Recognizing The Best of the Best

Winners are chosen based on COPC certification and recertification audit results, highlighting achievements in areas including service, quality, cost, CSAT, and revenue.

Increase public recognition of superior performance

Exceed stakeholder expectations

Stand out among competitors

Drive continuous improvement and CX excellence

For nearly three decades, the COPC CX Standard has set the benchmark for excellence across the industry. These awards honor organizations that turn commitment into exceptional results.

– Kyle Kennedy, President & CEO of COPC Inc
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About The COPC CX Performance Awards

Recognizing COPC-certified contact centers, CX operations, and BPOs worldwide, these awards showcase organizations setting the standard for exceptional customer experience and driving meaningful transformation.

Superior CX Performance Award

Participation: Highest-performing COPC-certified organizations during the previous calendar year
Eligibility: Requires certification by December 31, 2024
Winners: Winners will be announced January 2025

CX Performance Transformation Award

Participation: The most improved COPC-certified organization compared to respective certification results from the prior year
Eligibility: Requires recertification by December 31, 2024
Winners: Winners will be announced January 2025

Have Questions?

COPC Certification Clients: Contact your COPC representative to learn about eligibility.
New Clients: Learn more about the benefits of COPC Certification or contact us to get started in becoming COPC Certified.

COPC CX Performance Excellence 2025 Results

Return in January 2025 to see the winners listed here

Superior CX Performance Award

Coming Soon – January 2025

Global

CX Performance Transformation Award

Coming Soon – January 2025

APAC

CX Performance Transformation Award

Coming Soon – January 2025

EMEA

CX Performance Transformation Award

Coming Soon – January 2025

North America