ABOUT us
Customer Experience Management Experts
Providing consulting, training, certification, benchmarking and research for operations that support the customer experience
Dedicated to Improving the Customer Experience
Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey.
COPC Inc. advises leading brands throughout the world to deliver strategy, program development, and implementation services to improve operations that support the customer experience. COPC Inc. helps companies increase sales, improve customer satisfaction, and build brand loyalty by addressing root causes of customer issues and better managing complex customer journeys. COPC Inc. specializes in customer experience operations, call centers, quality, vendor management, procurement and strategic sourcing.
We believe effective operations are the heart of delivering an exceptional customer experience.
Contact Centers and Customer Experience (CX) Operations
COPC Inc. partners with your company to assess, plan and implement your operations to provide a customer experience that is seamless and productive. In addition to consulting, we also offer CX training and certification services. By working with COPC Inc., our clients consistently improve customer satisfaction, increase revenue and reduce costs.
