CX Metrics Dashboard
Benchmark Against Global Standards
Unlock the full depth of COPC audited data with this premium-only dashboard for a detailed view of CX performance.
Premium CX Metrics Dashboard
Strengthen your strategy with in-depth analysis of key customer experience metrics, powered by 100% audited COPC data. Track performance across channels and customer interactions, with insights spanning years, industries, and regions to drive meaningful results.
Customer Satisfaction (CSAT)
Measure how satisfied customers are with your business's service
Net Promoter Score (NPS)
Compare how likely customers are to recommend your business
Customer Effort Score (CES)
Evaluate how easy it is for customers to interact with your organization
Premium CX Metrics Benchmarking Dashboard
Premium users benefit from enhanced filtering options and the flexibility to customize analysis based on year, region, industry and channel. This enables a focused, in-depth exploration of metrics such as resolution rate, Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).
Get More With COPC Premium Benchmarking Dashboards
Drive contact center success with 12 months of access to exclusive dashboards, including over 15 years of COPC performance data, employee satisfaction insights, and customizable benchmarks.