Foundations in Journey-Based Design
A Guide to Getting the Most out of Your CX Technology
Journey-based design is a strategic approach to confidently select, integrate, and fully leverage your CX technology for long-term success. It ensures that each tool, system, and process aligns with specific customer and business needs.
Discover the fundamentals of journey-based design and why it’s a game-changer for your CX technology strategy.
Inside you'll find:
- Step-by-step guidance on using a blueprint to create a definitive roadmap of requirements through the service journey process and ecosystem flow.
- A practical approach to get started with journey-based design, illustrated by a use-case example.
Download the guide for a proven approach to help you optimize, scale, and fully leverage your CX technology investments.