The Global Leader in Customer Experience Consulting
Consulting, training, certification and research that transform operations to deliver exceptional customer experiences
Effective Operations is the Heart of Exceptional
Customer Experience
In a competitive landscape, companies need a relentless focus on the customer experience to drive brand loyalty. Creating that experience requires CX operations working at peak performance. COPC ensures your CX operations and contact centers—people, processes and technology—deliver optimal customer and business results Working together, let’s identify and solve your most significant issues, transforming your customer’s service journey.
CX and Contact
Center Consulting
Drive impactful CX improvements across all channels. We build sustainable solutions for long-term success.
CX Technology
Achieve seamless CX journeys with optimized technology design. Leverage expert insights to meet complex customer and stakeholder demands.
Vendor Management
Boost the performance of outsourced services while minimizing costs. Our approach ensures mutually beneficial
vendor partnerships.
Training
Build operational excellence with proven practices. Training strengthens your contact center and customer experience capabilities.
Certification
Gain industry-leading recognition with COPC certification. Adopt best practices that drive high performance and sustained results.
Research
Access timely insights about issues, strategies and trends affecting contact centers and customer experience operations.
A Clear Process for Customer Experience Improvement
Assess
Thorough CX Program Audit and Evaluation
Transform
Implementation of Targeted Recommendations
Enable
Setup for Success Through Continuous Improvement
CX expertise
Dedicated to Improving the Customer Experience on a Global Scale
COPC Inc. provides consulting, training, certification, benchmarking and
research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management
systems for call center operations, customer experience management,
vendor management, and procurement.
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
Read the latest from The COPC Blog.
Data Governance in the Age of AI: A Competitive Edge for Business Leaders
The Reality Gap: Sentiment Analysis vs. Customer Feedback
Service Level – Are You Measuring it the Wrong Way?
Analyzing the Current State of Customer Experience Amid Conflicting Data
The Case for Recognizing Middle Performers
Contact Center Outsourcing: Selecting the Right Supplier
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
Seizing the Digital Future in Customer Experience Transformation
Contact Center Team Leaders: The Key To Engaged and Motivated Employees
