COPC Inc. Services
From best practices training sessions to outsourcing consulting services, COPC Inc. provides custom-aligned strategic programs specifically designed to meet the unique needs of each client. With a singular focus on the optimization of contact center operations, COPC Inc. has developed innovative processes and services that help drive superior performance across the organization.
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Benchmarking >
Our comprehensive, in-depth assessment dives into operations, information technology, human resources, training and finance to provide executives with a clear picture of each center's strengths and weaknesses. Plus, the COPC Inc. SmartMarks™ database provides an inside look at the competition and how your business stacks up.
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Outsourcing >
Outsourcing can be a cost-effective means of fulfilling the customer contact function, provided the engagement is properly managed. The COPC Inc. Vendor Management Organization training equips clients with a framework for cost-effective management of third party Customer Service Providers.
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Training >
Our training focuses on the key elements executives and managers need to drive business results. We offer more than 300 hours of public and dedicated training courses that are fast-paced and content rich.
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Certification Services >
The COPC® Family of Standards provides the definitive global measure of contact call center performance. Certification to the standard includes professional consulting, training, installation and benchmarking services designed to take your organization to the next level. COPC Inc. offers 300+ hours of fast-paced, content rich public and dedicated training opportunities focusing on the key elements that drive business results.
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Performance Improvement >
Our COPC® Performance Improvement consultations identify high ROI opportunities and the steps required to achieve them.
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