Press Release

FOR IMMEDIATE RELEASE
29 Apr 2009

Lezli Harrell
COPC Inc.
lharrell@copc.com

COPC Inc. Certifies CSC's Contact Center Solutions Center of Excellence

Center of Excellence Achieves Perfect Rating in Rigorous Industry Certification

AUSTIN, Texas - Customer Operations Performance Center Inc. (COPC Inc.), the world's leading authority on customer contact centers and vendor management operations, today announced CSC's Contact Center Solutions Center of Excellence (COE) is certified to the COPC-2000® CSP Standard. The COE is a leading provider of contact center solutions for public sector and private clients.

The COPC-2000® CSP Standard certification is a framework that ensures a company's utmost performance in service, quality and costs in contact center environments. By achieving certification, CSC's Contact Center Solutions COE is recognized for its customer service operations with industry-specific data and results.

"CSC's Contact Center Solutions Center of Excellence is a perfect example of how certification to the COPC® Family of Standards can validate performance and success," said Alton Martin, CEO, COPC Inc. "Of the many companies we have certified, CSC has surpassed our rigorous requirements and remains among the top five customers we've ever certified. We are honored to add it to our list of COPC® Certified entities."

During the certification process, CSC's COE obtained a perfect score of 2,000 out of 2,000 points on its certification audit, in which 1,900 points are required. It also obtained a 100 percent performance rating on the Achieving Results requirement, which COPC Inc. rates as "outstanding."

"The Customer Operations Performance Center certification underscores CSC's proven customer service capabilities-both tactically and strategically," said Aaron Fuller, president of CSC's North American Public Sector (NPS) Enforcement, Security and Intelligence (ESI) group. "By achieving this certification, our clients are assured that CSC's cost effective and efficient contact centers provide the highest quality services available in the industry today."

For more information about COPC Inc. services or to find a complete listing of COPC® Certified companies, please visit www.copc.com. To discuss how COPC Inc. can best serve your business, please contact the company at 512.225.0544 or info@copc.com.

About CSC
CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions & Services, Global Outsourcing Services and the North American Public Sector. CSC's advanced capabilities include systems design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. Headquartered in Falls Church, Va., CSC has approximately 92,000 employees and reported revenue of $17.1 billion for the 12 months ended Jan. 2, 2009. For more information, visit the company's Web site at www.csc.com.

About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC Inc. has helped more than 1,000 organizations in 50 countries improve customer service by using the COPC® Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability. For further information, please visit www.copc.com.