22 Mar 2012

COPC Inc. to hold post-conference workshop about key approaches to quality

COPC Inc. will be hosting an exclusive post-conference workshop at the Amara Hotel from 09:00 to 12:00. The workshop is Quality in the Contact Centre: Common Pitfalls and How to Avoid Them. This workshop will encompass the key approaches to quality in a contact centre including strategy, monitoring, and sampling, as well as common pitfalls experienced in many organizations. Effective quality approaches ensure that the right processes are in place to effectively deliver great service and improve customer satisfaction. This workshop is essential for all levels of contact centre Operations staff. Included with this program are quick tips and an important article, "Why Companies Invest So Much But Get So Little From Their Quality Program." For more information about the COPC Inc. workshop, please contact Lay Pheng Ng at lpheng@copc.com.