Contact Center Americas

Atención telefónica 113; Atención ETB Asistido; Atención a clientes Positiva

CSP Recertified
Release 4.4
August 2012

Bogotá, Colombia

www.contactcenteramericas.com

Contact Center Americas is a leading outsourcing center in South America and one of only three COPC-recertified contact centers in Latin America. It offers: integrated, multi-channel solutions, top-level productivity standards, quality services according to international best practices, last generation technological platforms, and over 5,000 trained and motivated representatives at competitive costs. CCAm provides services to more than 40 companies including a variety of Fortune 500 corporations with customers that expect the highest quality in both business operations and contact center performance, and has developed a strategy under the international methodology of COPC Inc. which forces results that are comparable to world class contact centers.

Service Types

• Inbound Customer Contact Center Services