China Mobile Communications Group

Guizhou Ltd. Co. Customer Service Center

Using the CSP Framework

Guizhou, China

www.10086.cn

China Mobile Guizhou Ltd Co. Customer Service Center was established in 2003, providing 10086 hotline services to 25 million subscribers of China Mobile around the clock, including customer enquiry and complaints. It is the most important service channel of China Mobile Guizhou Ltd Co.